We take the security of your information very seriously. This Privacy Statement is our Promise to you on how we protect and process your personal information.
Understanding your rights to privacy and how The Golf Lottery protects them.
The Golf Lottery is registered in the United Kingdom, Company No. 13319071 and Gambling Commission account number 0219099 with registered address is:
The Golf Lottery
As the data controller, we collect and process information about you when you telephone our contact centre, so that we can provide you with the products and services you have requested. This will be your name, email address, phone number and any other information which is necessary for us to:
● meet our contractual obligations to you;
● service your enquiry; and
● detect, investigate and prevent activities which may be illegal.
Some of the personal data you provide to us may be more sensitive in nature and is treated as a Special Category of personal data. This could be information relating to your health or criminal convictions, and may be required by us for the specific purposes of underwriting or as part of the claims handling process. The provision of such data is conditional for us to be able to provide insurance or manage a claim. Such data will only be used for the specific purposes as set out in this notice.
We may use your information to:
● keep you informed by post, telephone, email or other communication means about products and services, articles or competitions that we think may be of interest to you;
● carry out market research or data analysis to help us improve the services we provide or to design new services for the future;
Your personal information may also be used for the above purposes after your membership has lapsed or the event you attended has occurred. You have the right to request at any time that we stop processing your personal information for marketing purposes. If you wish to do this, please call or write to The Golf Lottery Customer Services at The Golf Lottery, Britannia House, Northampton, NN4 7YB. Please be aware that because we prepare our mailings months in advance it can take up to three months for you to stop receiving mailings from us.
We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. When you use our website, information is collected using cookies. If you contact us electronically (for example via our website or email), we may collect your Internet Protocol (IP) address or telephone number supplied by your service provider. We may use this information to help us detect fraud.
Under the Data Protection Act 2018 and General Data Protection Regulation (GDPR) 2018, all data subjects have the following rights:
To obtain a copy of your data that we hold, via a Data Subject Access Request;
To have the data corrected if it is inaccurate or incomplete;
To have the data deleted, although this may not always be possible, if we still need to process it, i.e. for a claim or complaint;
To ask us to stop processing your data in certain circumstances; and
To receive a copy of your personal information in a portable format which can be shared by you.
We will only retain your data for as long as we require it, which will be no longer than 7 years after your policy completion, in line with financial, legal and regulatory requirements.
Information collected by us is securely stored on servers located either in the United Kingdom or European Union. We keep and process this information to meet our contractual and regulatory obligations or to deal with requests from other authorities. You have the right to request a copy of or correct the information that we hold about you. If you would like a copy of the information we hold about you please contact us by email or letter as shown below:
Enquiries in relation to data held by The Golf Lottery Limited should be directed to:
Data Protection Officer
The Golf Lottery